What should I wear for pilates?
We recommend wearing light comfortable clothing. Items that allow free movement, so opt for something with plenty of stretch. Our only stipulation is that you avoid wearing clothing with zips, belts or buckles, as these can cause damage to our mats and flooring also for hygiene reasons we ask socks are worn to all classes.
How do I pay?
In most instances, our Pilates classes run on an 8 week course basis, at a cost of £96 incl vat, payable in advance. We have moved away from cash payments and now request contactless payment either by card or Apple Pay. Alternatively customers can call during reception opening hours to pay over the phone, or take advantage of the direct payment link sent out with our newsletter at the end of each course. Special Events should be booked and paid for online – https://www.thecorezone.co.uk/book-classes/.
Do I need a medical?
No medical is required before starting any of our courses or treatments, but we do ask you to complete a basic medical questionnaire and attend a brief consultation to enable our instructors or therapist to get to know you, recommend the most appropriate treatment or exercise and discuss mutual availability .
Do I need to bring any equipment with me?
No need to rush out to purchase a mat or balance ball – we provide all the equipment you will need during our classes.
Vaccination and Covid protocol.
Although there is no requirement for our customers to be fully vaccinated, our business ethos to make customer safety a priority remains. Therefore, all our staff and instructors are fully vaccinated against COVID 19 and we continue to follow the recognised safety guidelines to prevent infection, by ventilating communal spaces, sanitising equipment and wearing masks as required.
Can I have a refund, as I didn’t make all the classes this term?
We appreciate, when life is busy, it can be difficult to attend every single class, but due to the fact we have a substantial waiting list for our classes, we feel it is unreasonable to contact us at the end of a term to request a refund for classes you have missed. If you can’t make more than 3 consecutive classes (we appreciate everyone needs a holiday) and you don’t want to pay for the weeks you can’t attend, we suggest you skip that course, and book up for the next one. For those clients who are happy to pay for a full course but cannot attend all 8 classes, we do offer a pre-recorded video class. All we ask is for is advance emailed notice of the weeks that you cannot attend and we will send you an appropriate weblink.
If you book ANY session, be it classes or private tuition with any of our instructors and /or therapists it is assumed you have read and agreed the terms and conditions, accepted our cancellation policies and are happy to abide by them.
I can’t make all the classes next term, can I just pay for the classes I can make?
We do understand that you won’t want to pay for a full term if you are going to miss more than three or four classes, but likewise we believe to get the most from our classes there needs to be a reasonable level of commitment from you. Therefore, our T&Cs clearly state to keep a space in any class we must receive payment in full for a term, or, in exceptional circumstances we ask clients to pay a 50% retainer fee. If you decide to relinquish your place we have the right to give that place to someone on our waiting list.
Can I return to the same class if I miss a term?
If you give up your space and someone takes it, they have the right to keep it for the next term. Just as we wouldn’t ask you to vacate for someone else, we can’t ask them to do the same.
When you’re ready to return, we’ll let you know which spaces are available. You might be lucky enough to rejoin your previous class, but if not, we’ll find you a spot in another session and add you to the waiting list for your preferred class. We’ll do our best to move you back as soon as possible!
Why can’t you keep my place in a class, if I pay for a full term?
Our team works hard to keep Core Zone running smoothly, ensuring every client gets the most from their experience. Regular attendance is key to progress, but if a full term doesn’t fit your schedule, we’ve got options! Try our tailored homework or practice with our 20-minute Pilates videos—you can always join the next term when you’re ready.
Yes, we’re a business, but our priority is you. We’re here to teach, share our knowledge, and provide personalized support. Let us help you on your journey—because at Core Zone, you deserve dedicated, individual attention.
